Why Can't I access My Online Store?

Shopify Discussion
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Topic summary

A user paid for a Shopify plan after their free trial ended but immediately lost access to their store. They now receive a permission error stating their account “doesn’t have permission to view this page,” despite being the store creator and sole account holder.

Troubleshooting attempts (all unsuccessful):

  • Logging out and back in
  • Trying direct URL access with /admin
  • Testing multiple email addresses
  • Using different browsers (Chrome, Edge, Firefox)
  • Attempting access from multiple devices (desktop, laptop, iPhone, iPad)

Current status:

  • Support ticket submitted
  • User expressed concern about previous poor support experiences (tickets unanswered for months)
  • Issue remains unresolved

A community member suggested checking all associated emails and using a specific Shopify account selection link, but these solutions did not work. The user is seeking immediate help to regain access to the store they just paid for.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

My Free trial was ending so I decided to choose and pay for a plan. As soon as I got done doing that I was no longer able to access my store. Every time I try I get this message "

There’s a problem loading this page

Your account (my email) doesn’t have permission to view this page. Try using a different account or going back to the Stores List page."

Even though that is the only account I have and I created that store myself. I also have tried logging out and logging back in. I have tried typing the URL to my store with the admin to see if it will bypass. How do I get access back to my store after I just paid for it? I already put in a ticket. With past stores, I have put tickets in and never heard a response for months until I finally closed the store completely down. I hope this is not the case and I did not just pay for something that I cannot have access to.

2

Hi @Evan_99

Kindly try to check all of your emails that you might used for creating a Shopify account. You can also try to use this link. Try to troubleshoot as well such as using other browser or device.

3

Thank you for your reply. I have tried every single email I have and none of them have access to the website. I also have tried using Chrome, Microsoft Edge, and even Firefox on my desktop. I also tried the same with my Laptop, IPhone, and IPad. All of which haven’t worked.