Dear Consultant, Good day. I trust you are well and safe. We are trying to access our Shopify store but we are getting this feedback: '…It looks like you don’t have access to this store. Contact the store administrator for access. Choose a different account …’ Hilda Kindly help us access the ac…

@Hwstores If you are the owner, then I suspect you’re using the wrong email for the account. If you’re certain that you are using the correct email and you’re unable to access the admin, then you’ll need to contact Shopify Support for further assistance. While we’re not able to provide account-spe…

@Hwstores Apologies for the confusion. Your post was initially perceived to be connected to the outage we were experiencing; however, upon closer inspection, I realized that was a mistake. The error you’re seeing would indicate that the account you’re trying to access does not have the appropriate…

Hi, I am having the same issue when I log in I can no longer see anything for my store. I have no way to reach Shopify emergency contact number please help!! [STORE NOT LOADING]

@omgshhtoronto What troubleshooting steps have you tried? Does this happen on Google Chrome incognito mode? Does this happen on a different browser? Does this happen on your mobile device?

No it just started to happen after I deleted the COPY of my minimal theme. On mobile I can access the store with all the setting and everything. It’s just on desktop. I logged in and out and cleared website history. I’m using safari

I’m having the same problem with my store. Sent email about verifying my email address, I did that. Still nothing

@Lgibbs If the provided troubleshooting steps in this thread don’t work for you, then please contact Shopify Support. You can do this by logging into your store through the help center ( https://bit.ly/3cJkx8V ), searching your question/issue, then selecting “continue” at the bottom of the page that …

margocalestore.com U: margocalestore@gmail.com P: Mdlcalea29?

Why can't I access my online store?

Shopify Discussion

omgshhtoronto October 27, 2021, 9:09pm 9

Hi Trevor,

It’s loading back up again on desktop. Maybe it was just a temporary glitch.

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Why can't I access my online store?

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