A couple days ago, my website suddenly stopped working, I can no longer open the website von any device. I also ask a friend to try and login, but he wasn’t able to either. The error message says,“ The webpage at (Website link) might be temporarily down or it may have moved permanently to a new web address. I can figure out what the problem is. Please advise! Thank you!
Hey, [email removed]RR8! Welcome to Shopify Community!
I’d love to investigate the issue you’re encountering with your website. Can you please share your domain so I can take a closer look at the error message and investigate? Feel free to share it here anytime and I’ll get back to you as soon as I can. Thanks!
livingantarctica.com, thank you for your help!
[email removed]RR8 My pleasure! This is definitely an issue with your domain. I’m unable to tell what the exact cause is, so we’ll need to access your account to be able to investigate further. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you. Our support team will continue helping you then.