Why can't I access my paid store subscription?

Technical Q&A
1

Hello, yesterday I paid for the subscription of the store, but it didn’t work out that I didn’t seem to enter it correctly, and now I can’t go to my page

2

Hey @testmil01 .

Thanks for reaching out.

Did you happen to receive any specific error message when you were attempting to pay for the subscription?

You should be able to pay for the subscription of your online store by logging into your store. If the free trial has ended, you will be prompted to select a plan and pay for the plan after you successfully login.

Let me know if you have any questions, looking forward to your response.

3

здравствуйте, первый раз оплатил в магазине, раньше не приходили сообщения, сейчас хотел заплатить и вылезла такая ошибка.

4

hello, I paid for the store for the first time, I didn’t receive any messages before, now I wanted to pay and such an error came out.

5

Hey @testmil01 .

Thanks for the quick response and providing that screenshot.

Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, it would be best to attempt to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.