It has been a week that when I go to shopify it just get this site can’t be reached specially at 9:00 to 11:00 am. I don’t know what happen sometime it is fine sometime is
Hi, @Garret21 .
Welcome to the Shopify community! We appreciate you sharing your question here.
I’m sorry to hear you’re experiencing some technical issues on your end. I’d like to gather a bit more context to ensure this is resolved.
Could you provide more information on the following:
- Share a screenshot of the error message you’re seeing
- Does this error message generate on your storefront or when you log in to your Shopify admin?
- Have you tried clearing your cookies and cache and retrying the steps to access your store?
- Does this issue happen when accessing your store on a different device or browser?
I look forward to hearing back and learning more.
This error message generate my storefront also not able to log in
I tried clearing my cookies but nothing change
When it happen all the device have a same situation as I know
Thanks for your reply, @Garret21 .
When navigating to your website I was not able to replicate the above screenshot you sent. I checked your DNS records for the domain which all point to Shopify. I’ll share a screenshot below of what I see on my end using Google Chrome on a desktop device.
Could you advise what device/browser you’re using?
I’d also like to share our Black Friday Checklist as it’s right around the corner. Have you already looked into setting up your store for Black Friday? If not, give our Black Friday Checklist a read-through.
I use google chrome too. Also, the website I can’t reach is the shopify site which showing all the orders and it only happen few hours everyday.
Thank you for advising, @Garret21 .
Since the issue still persists on your end in your storefront and you’re unable to log in to your Shopify admin, I recommend reaching out via the Shopify Help Center. Your account will need to be authenticated through the help center so our team can take a look at your account settings and troubleshoot further.
Please let us know if you run into any issues accessing the help center.