Why can't I access my store after late payment?

Shopify Discussion
1

Hey Nick,

I don’t know why I can’t access my Shopify store, I tried to update my card to make payment but my store just froze, I don’t know what to do, i dont have any option to go to the billing setting,

Please help,

2

Hi there, @abdoabdo .

Welcome to the Shopify Community and thanks for posting your question here!

When adding/changing a payment method to pay your Shopify bill, you’ll want to ensure it’s the following:

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions

In order to take a look at your account and assist you further, I recommend contacting Shopify Support via the Help Center. You’ll need to log in to your store and follow the prompts where you’ll see our available contact options.

Please let us know if you need assistance navigating the help center or have any other questions.