Hello . I changed the name of my store, but I can no longer enter my store panel. It doesn’t work. Please help
Topic summary
Issue: After renaming a Shopify store, the owner can’t access the admin panel.
Key clarifications: Changing the store name (or adding a custom domain) does not change the original .myshopify.com URL. That default URL remains the login/admin access point.
Suggested access methods: Try logging in via [your-store].myshopify.com/admin. Alternatively, use the centralized login at https://accounts.shopify.com/store-login.
Recovery option: If the exact store URL is forgotten, use the “Forgot Your Store” tool to enter the account email and receive a list of associated store names/URLs.
Additional guidance: To change what customers see, use a custom domain; this does not affect the .myshopify.com backend URL. Share a screenshot of any login error for further troubleshooting.
Status: Unresolved/ongoing. Awaiting the store owner’s follow-up with error details or results after trying the recovery and login steps.
1 Like
That’s odd. In any case, even if you changed the name of the store, the myshopify URL should stay the same. You should be able to access it through [YOUR-STORE].myshopify.com/admin
If you’re still struggling try to login through https://accounts.shopify.com/store-login
Hi there, @Raminmoghaddam .
Welcome to the Shopify Community!
I understand that you’re experiencing difficulty entering your store name to log in. Rest assured, I will work with you to investigate this matter thoroughly.
As @david-jose has mentioned, if you’ve changed your store name or purchased a custom domain, your .myshopify.com URL will not change. By default, your online store was given a .myshopify.com URL when you signed up for Shopify. If you want to change the web address that’s displayed to customers while they browse your online store, then you need to use a custom domain.
If you can’t remember what you changed it to or continue to experience issues upon login, you can use our Forgot Your Store tool. By using this tool, you can enter your email address to recover your store name and address. You’ll receive a list of the stores associated with that email address in your inbox.
Additionally, can you also share a screenshot of any error messages that come up when you try to login?
I look forward to your response!