2 Days Back My Store gets frozen due to not paying the outstanding dues. then On same Date I Tried to open my my admin account but was not able to do that. Now I am Unable to open my admin account link even
Its Everytime says when i open my store admin link https://hijab-al-hoor.myshopify.com/admin that something went wrong. I need help, its a serious Trouble for me
Hey @waqarafzal0011 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! By any chance, could you attempt to clear the cache on your browser and try logging into your online store? In some cases, this can clear up some minor issues that merchants may experience within the Shopify admin.
If the issue persists, I would suggest attempting to use another browser to see if that allows you to successfully login. As for example, if you are using Safari - try this action on Google Chrome.
Let me know if that does the trick, looking forward to your response.
i have tried this and non the above mentioned ways help me. kindly resolve this on urgent basis.
Hey @waqarafzal0011 .
Thanks for the quick response and trying those methods.
Since I cannot authenticate you for the store over the Community forums due to the sensitive information that would need to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support to have a look into this further. You can reach out to our live support by attempting to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.