Why can't I access my test store despite being a team member?

Shopify Discussion
1

I’m creating a Shopify app, and my boss doesn’t want to give me admin access, so he created the test app and test store tied to it. Then he gave me access to the test store, and showed me a screenshot that I’m under “Team members with access”. When I try to run the app via command line, it generates a tunnel which redirects me to the test store’s page. It claims that I don’t have access “Unable to access [store name]. It looks like you don’t have access to this store. Contact the store administrator for access.” despite my boss giving me access. The store is even listed under my stores when I’m logged into the app and click “select store”

Why can I not access my store?

I’ve tried:

  1. logging out/in

  2. Clearing cache

  3. Opening incognito

  4. Selecting a different browser

  5. Logging in on my phone rather than browser

2

Hi there, @absentlung .

Welcome to the Shopify Community and thanks for sharing your question.

I apologize for the inconvenience caused by the inability to access your account. Rest assured, I’ll do my best to point you in the right direction to receive assistance.

To investigate and resolve the issue, our team requires access to your account. To facilitate this, could you please create a support request through the Shopify Help Center? I have outlined the steps below for your convenience and to ensure that your request receives the necessary attention.

How to contact Shopify Support:

  • Head over to the Shopify Help Center.
  • Log into your account. If you’re unable to log in, select the option I don’t have an account.
  • Select a topic from the ones provided that best pertains to your question.
  • On the following page, scroll down to Get Support to view our available contact options.

Please feel free to share any additional questions you may have or if you’re having trouble navigating the help center.

I hope this helps!

3

Hello Victoria,

I have exactly same problem.

4

Hi, @Aleksandre .

Welcome to the Shopify Community and thanks for joining the thread.

To confirm, you’re unable to access your test store?

Could you share more insight and what troubleshooting steps you’ve taken so far? If you’re able to share a screenshot of the issue when you attempt to log in, that would help us have more insight.

Have you tried logging in from other devices or browsers?

I look forward to hearing back.