Why can't I access my Verified Shungite store dashboard?

Technical Q&A
1

Hello, my store is Called Verified Shungite (Gary-fong.myshopify.com) and I am getting an error when I try and log into my store, this is what is showing up.

There’s a problem loading this page:

A technical problem with Shopify has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

I tried different browsers and reset my computer and still get this error message. When I tried to dig deeper I found a page that was saying

Some merchants are encountering error messages within their admin

Some merchants may experience issues when trying to access the Shopify admin. We have identified the issue and are working on a fix.

I need to be able to access my store in order to do day-to-day operations, and I can’t even get to the chat support because I can’t log in. I need to know what is going on and how long this will be an issue.

Thank you

2

Hi @Verified_shungi ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing the Shopify admin.

Our Developers were made aware of an issue impacting users from accessing the Shopify admin, but it has since been resolved. In the case that you continue to receive this error, please attempt the following local troubleshooting steps:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

Please let me know if you have any other questions or concerns.