Users report being able to log into Shopify but unable to load their storefronts on web browsers (desktop and mobile). The browser shows a “site cannot provide a secure connection” error, suggesting an HTTPS/SSL (secure connection) issue. Access via the Shopify mobile app still works.
A community member states Shopify is aware of the platform issue and is working on a fix. They share the official status page (shopifystatus.com) for live updates and include a screenshot (helpful but not necessary to understand the issue).
Another user asks how long the repair will take; no estimated time of resolution is provided in the thread.
Key actions: monitor the Shopify status page for updates. No user-side fixes are recommended, implying a platform-side outage or SSL/TLS certificate/handshake problem. Status: ongoing at the time of the posts; resolution not yet confirmed.
Hi there,
So I’ve just tried to open up my shopify and it’s not letting me access my website at all. So I can login and when i click my store it doesn’t load and tells me to site cannot be reached because it cannot provide a secure connection. Please help. I can login and access on my phone app but not on my phone internet or the computer or laptop.
what can i do???
Hi @XIXICandles ,
Shopify is aware of the issue and currently working to resolve this. See this link,https://www.shopifystatus.com/, to check the status.
How long does it take to repair?
