Why can't I access the domain I purchased multiple times?

Shopify Discussion
1

I won’t get the domain I’ve bought. It just said “server error” everytime I tried. But that’s not all, over 1000sek = about 100dollars have been taken from my bank account. So the payment has gon trough on the same domain 3 times.

Luckily I didn’t have all my money on my main bank account. Because I would have lost alot of money. This is what my store activity log says :

  • Store activity log
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:36 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:35 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:33 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:33 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:32 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:31 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:29 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:29 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:28 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:27 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:27 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:27 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:26 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:05 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:05 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:04 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:04 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:04 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:04 CEST
    Shopify registered new domain: greenstick.se
    21 August 2023 at 21:03 CEST
    Shopify registered new domain: greenstick.se

    No one is answering me in the support. I have another problem with my other store but hasn’t gotten an answer in over 24 hours…

Skriv ett meddelande

2

Hey, @Tykeez .

Thanks for reaching out and bringing this to our attention.

I understand that you’re experiencing some issues when trying to purchase a domain, and you’re still waiting for a reply from our support team regarding your other store. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chat. Please visit the Shopify Help Center and login to your account to create a support request. It’s also worth noting that if you prefer getting in touch using the email option, then it can take up to two business days or more for the appropriate team to get back to you.

I noticed that you’re a new member of our Shopify Community. Once you’ve resolved the issue with the domain, I’d love to hear more about your business and share some resources to help you get started.