Why can't I access the Shopify app store?

Shopify Apps

Topic summary

A user encountered an error when trying to access the Shopify App Store, accompanied by a screenshot showing the issue.

Resolution Steps Provided:

  • Verify account owner status, as staff members may lack necessary permissions
  • Clear browser cache and cookies
  • Test in incognito mode or alternative browsers
  • Update device software
  • Try different network connections

Outcome:
The issue was resolved after the user confirmed they were signed in with the store owner account rather than another email. The problem stemmed from insufficient permissions when accessing with a non-owner account.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

Hi, I have been trying to access the Shopify app store but I keep getting this thing. I really don’t know what’s wrong with it.I would love to get an answer ASAP.

Screenshot 2023-09-03 102137.png
Screenshot 2023-09-03 102137.png717×416 16.2 KB

2

Hi @Zezo1 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you listed as the Account Owner for the shop?

To ensure this is not related to a browser issue, I’d encourage you to attempt a few local troubleshooting steps. For ease, I’ve gone ahead and listed those steps below to see if this helps to resolve:

  • Try clearing your Cache and Cookies.
  • Try accessing the shop from an Incognito Tab.
  • Try using Another Browser (i.e Chrome, Safari, Firefox etc).
  • Make sure your device is Up To Date.
  • Try accessing using a different cellular network (i.e not connected to wifi).

If after attempting all of the steps outlined above, the issue persists, please try Contacting Us Here.

This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

To connect, you can:

  • Head to our Help Center
  • In the chat box, enter 'I’m having trouble logging in’.
  • Select Option 3.
  • Click on ‘I still need help’.
  • Click Account Support
  • Scroll down to see the link to chat in

Alternatively, if you are listed as a Staff Member on the shop, I’d encourage you to connect with the shop’s Account Owner directly. This will allow them to confirm that you have the necessary permissions to view and access those pages. We have a great Staff Permissions document that touches on this further, that I’d recommend checking out.

Please let me know if you have any other questions or concerns.

3

It worked, it was the store owner signed by another email. Thx for the help

1 Like