Why can't I access the themes page on my site?

Hello, I have been having a problem while trying to access the themes page. It has been loading since yesterday. I can access the editor page over previous links but I can not access the main theme page, “/themes”. Please assist.

Hey @Chrisphine .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Have you attempted to clear the cache on your browser? In some cases, the cache on the browser can conflict with the online store causing it not to load. I would suggest attempting to clear the cache on your browser and try this action once again.

If the issue persists, you can try to use a separate browser - as for example, if you are using Safari try this action on Google Chrome.

Let me know if that does the trick, looking forward to your response.

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