I already have a few stores, but I want to open more stores to expand my business.
I’ve tried a few times, but each time it’s inactive.
What’s the problem?
What do I need to do to open more stores?
Topic summary
Main issue: A merchant with existing Shopify stores cannot activate newly created stores; each attempt results in the stores being inactive.
Support guidance: Detailed account review requires verification of store ownership, which cannot be performed in Community forums due to sensitive information and authentication limits.
Action steps: Go to the Shopify Help Center via the provided link and inform the virtual assistant you want to “Speak with support” to be connected with a Support Advisor, who can verify ownership and investigate the activation status.
Status: No resolution within the thread. The cause of the inactivity is unknown pending direct support verification; the discussion remains open with the next step to contact live support.
Hey @jtemzusa .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful. In order for us to take a look into the status of your Shopify store, we will need to verify you as the store owner. Since we are unable to authenticate over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics.
In this case, I encourage you to reach out to our live support by navigating to the Help Center.
When you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.
Let me know if you have any questions.