I bought a store recently, however when I tried to activate the payment I’m getting the following error. "Could not activate Shopify Payments Name has already been taken you must disable Shopify Payments to use this provider" I contacted Shopify support yesterday. I didn’t get any response from …

Hi, When changing Shopify Payments accounts, you will require the assistance of the Shopify Support team. Create a support request here: https://bit.ly/3cJkx8V

Hey @SK5 ! This error message you are seeing usually appears when the business address or location has been changed to a different country inSettings > Store Details. As mentioned by both @Anindita and @iDevTsek our live support teams would need to have a closer look at this for you in order to get…

Thanks for the response. I contacted Support two days earlier, I didn’t receive any response yet.

It’s quite frustrating to experience this lack of support after purchasing store from Shopify Marketplace. I spent the money to buy the store but I cannot do anything with the store at this point without an activate payments.

It is not live support. The link takes to the same support page I had sent the support request. Is there any way to escalate this? It has been more than 2 days since I requested help.

Hi @SK5 ! Thanks for getting back to me here on this thread. Live chat can be accessed via our support portal that I linked above. I’d recommend the live chat service and requesting an update on your open support request. Simply type your query into the “ask about a topic” bar, then hit continue to…

Thanks again. Tried that as well. Got the reply but not resolved yet. I too hope this get resolved fast.

Is there any way to escalate this? I spent thousands of dollars to purchase this store. Now it is sitting there where I cannot do anything. All I get is replies that someone is looking into it. Since I purchased the site through shopify marketplace, Shopify should refund my payment if it drags this…

Hi @SK5 . Regrettably, there would be no way for me to escalate this for you, as we are unable to access your account from here due to merchant privacy and security. Our escalated support teams generally respond within 3-5 business days, but at times that can take longer. Rest assured they understa…

Why can't I activate my payment method on my new store?

Payments + Shipping & Fulfilment

Anindita March 30, 2022, 4:39am 3

Hi @SK5

Have you tried contacting Shopify via live chat support? If not you can try with this link: https://help.shopify.com/en/questions#/contact/chat

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Why can't I activate my payment method on my new store?

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