Why can't I activate my PayPal account for my store?

Payments + Shipping & Fulfilment
1

Hi everyone, I’m trying too activate my PayPal to store , but when i click the button to activate it show this page, can anyone help me to solve the problem

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2

Hi, @GZMstore .

Thanks for reaching out and sharing your question in the community! I’ll be happy to provide you with best next steps to make sure you’re able to have PayPal setup within your store.

Thank you for sharing a screenshot of the error message for better visibility. Just to confirm, is this error message populating within your Shopify admin when you try to activate PayPal? This error message may occur due to a local issue. To ensure this is resolved for you, I’ll share some troubleshooting steps for you to try.

Troubleshooting Steps:

  • Try clearing your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as** incognito** or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (We don’t support every browser, but we do support these ones)
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

Feel free to reply to this thread and let us know if these troubleshooting steps were able to resolve your issue.

3

@Victoria_13 Hi , thank you for help

but i try all this sulotions but it didn’t help

can you give me another sloution

4

Hey ! i have the same problem and none of those solutions don’t work to me,

please help me!

5

Hi @MalkoDP

İt’s sample, you just need to reload the page when this message appear

6

I appreciate you trying all the troubleshooting steps listed.

If you’re still experiencing the above error message when activating PayPal Express within your Shopify admin, best next steps are to contact our Live Support. Our Live Support can be reached via chat, email or scheduling a call-back for phone support. The reason I suggest this is that our Live Support can authenticate your account and take a closer look or try and replicate the error. I’ll share the steps below so you can connect with our support team.

How to contact Shopify Support

  • Head to our Contact Shopify Support page and login or select your store.
  • Proceed to typing a topic in the search bar and click Search.
  • On the following page, scroll down to the bottom and click Continue underneath Get Support.
  • Once the page reloads you’ll be presented different options to contact our support team.