Hello, I can’t activate Shopify Payment. It showed the message below:
Can you help me to take a look?
Topic summary
Activation of Shopify Payments is failing for multiple merchants, often after updating business information or deactivating/reactivating the gateway. The recurring error states the “name is already taken” and suggests disabling Shopify Payments.
A Shopify staff member confirms this issue can occur during updates to Shopify Payments info and requires account-level intervention. Account-specific assistance can’t be provided in the forum.
Resolution steps provided:
- Go to the Shopify Help Center, log in, and contact support via live chat, email, or callback.
- Share the forum thread URL and include a message noting the “name is already taken” error and inability to activate Shopify Payments; the Shopify Payments support team can fix it.
Several other users report identical symptoms, including inability to reactivate after changing business location and difficulty finding the live chat option. Screenshots attached are central, showing the exact error prompts.
Status: A solution is marked—contact Shopify Support through the Help Center for backend resolution. No self-serve fix is provided; the discussion remains open for those still needing direct support.
Please find the attached photo.
Hi @Genion
Thank you for reaching out to the community forums for help with your Shopify Payments account. I also appreciate the screenshot, seeing the error message itself allows me to troubleshoot this more effectively for you.
I reached out to our financial support team and they noted that this can happen when updating your Shopify Payments information.In order to resolve this we would need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit Shopify Help Center: Contact Support and log in to your account to create a support request.
You can share the URL for our community conversation here (https://community.shopify.com/c/forums/replypage/board-id/shopify-discussion/message-id/244132) and you can provide this message to your live advisor:
Hi! I need help changing my business information with Shopify Payments. I am seeing an error that I can’t activate it because the name is already taken and that I need to disable Shopify Payments. I reached out to the community forums for help and a Shopify Support advisor told me that your Shopify Payments support team can resolve this for me. Thank you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
-Shay
Hi i was changing my business location and i deactivate the payment but i could reactivate the payment for my active store can you please help me out with this one
Thanks
hello, I can activate Shopify payments because it is showing me this ‘‘name is already taken’’. What should I do now? I tried to contact Shopify support to submit request, but there is no option to submit a request. How to contact shopify live chat
Hi I am trying to activate Shopify Payments and its saying that “name is already taken” please help.