For the past week I’ve been trying to link my Paypal account to my store and activate Express Checkout but every time I click and start the process, link my account, it redirects me back to the admin panel and it is just not enabled no matter what I do
Topic summary
Main issue: The store owner cannot enable PayPal Express Checkout. After linking their PayPal account and being redirected back to the Shopify admin, Express Checkout remains disabled with no visible error. This has persisted for about a week.
Current status: No resolution yet. No screenshots or specific error messages have been provided.
Support response: A moderator requested more information to troubleshoot, including:
- Whether PayPal has been successfully added as a payment gateway in the store settings.
- A screenshot of the page where the PayPal information is being entered.
- Additional context about the business (type of products), though this is ancillary.
Next steps/action items:
- User to confirm PayPal is added as a payment gateway.
- User to supply a screenshot of the setup page to help diagnose why the activation does not persist.
Outcome: Discussion remains open pending the user’s details; no fixes or decisions recorded yet.
Hi, @YahelPS .
Thank you for reaching out! I am sorry you are having issues linking your PayPal account.
I will need to gather more information before diving into this for you. Did you successfully add PayPal as a payment gateway to your Shopify store? Can you send me a screenshot of the page you are entering your information into? Once I understand better, I would be happy to help you set up your account.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,