Please have a look why there’s a lock icon on card number box.
Topic summary
Difficulty adding a credit card during Shopify account setup to start a plan; clicking the card information button doesn’t proceed, and no specific error was reported.
Support asked for more context: what happens when choosing a plan and adding the payment method, and whether any error messages appear; they shared the Billing FAQ to confirm supported payment methods.
A screenshot highlighted a lock icon on the card number field.
Support clarified the lock icon is expected and indicates secure storage of card data, not an error. They showed that card numbers can be entered even with the lock icon present.
Recommended actions:
- Attempt entering the card details again.
- If issues persist, provide the exact error message and additional screenshots.
- Confirm the card/payment type is supported via the Billing FAQ.
- Optional: review Shopify’s Ecommerce Checklist for launch preparation.
Status: unresolved; awaiting the user’s follow-up and error details. Screenshots are central to understanding the lock icon on the card field.