I just setup my shopify stire i cant seem to add any payment method i tried adding paymob and ziina either i am greeted with error 500 or the activate button doesnt light up or the page doesnt load. I and dropshipping in the uae
Topic summary
New Shopify store in the UAE cannot add any payment method (Paymob, Ziina); user encounters 500 server errors, inactive “Activate” button, or pages not loading. Screenshots were provided to illustrate the issue.
Shopify staff confirm Paymob and Ziina are available in the UAE and note the behavior appears to be a technical issue, despite the Shopify Status page showing all systems operational. A 500 error indicates a server-side problem.
Troubleshooting advised: clear cache/cookies, try different browsers (Chrome/Safari/Firefox), and try a different device.
User reports the problem persists across multiple browsers and devices and also occurs with other third‑party payment providers.
Next steps: Shopify staff requested the user contact the Shopify Help Center for a backend account investigation. Status: unresolved and escalated; awaiting support follow‑up.
Hi, @ShahidRooni .
Welcome to the Shopify Community, and thanks for sharing your question.
I understand you’re faced with a 500 error when attempting to integrate Paymob and Ziina payment gateway. As per our Payment Providers and Online Payment Gateways resource, both of these payment providers are available in the UAE.
Based on the screenshot you shared, this looks to be a technical issue on our end. However, as per our Shopify Status page, all systems seem to be operational.
In the meantime, could you try the troubleshooting steps listed below:
- Try clearing your cache and cookies and reboot your browser.
- Try using a different browser (ex. Google Chrome, Safari or Mozilla Firefox)
- Try using a different device.
Could you also advise if this error message appears when installing other third-party payment providers?
I look forward to your reply.
Yes i get this message while setting up third party providers
I tried using other browsers as well I also tried doing this on my phone and my computer but still i am facing the same issue
Thanks for letting us know.
I would like our team to take a closer look to see if there are any issues on the back end of your account. Please reach out to us through the Shopify Help Center, so we can take a more detailed look.