Why can't I add an MP4 file to my debutify assets?

Store Design
1

Hi
I’m working on debutify and I wanted to add a slideshow video to my website, but when I try to edit the code and add an mp4 video file, the site won’t let me add a file in this format. I also tried to do it by: Settings > Files, the video was adding to the files but when I try to insert them into the slideshow nothing happens. I also tried to do it with an mp4 file that was already in assets and everything works as it should. I think the problem is that I need to add a mp4 file to the assets in the code, but I don’t know how to do it.

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2

Hey @Shaggy_1 ,

Due to Shopify’s new update, they no longer support MP4 files on the assets folder, therefore code change will be necessary.

Please follow the steps below:

  1. On the desired theme, click on the ellipsis and edit code.

  2. Open the file “hero.liquid” and search for “| asset_url”.

  3. Remove the code.

Please find the screenshot as a reference:

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After saving the file, you will have to upload a video to Shopify’s file settings and the link received will be compatible with the theme’s slideshows background video setting.

We will be adding this change to our future updates as well.

Thank you for choosing Debutify!
Technical Support Team | Debutify CORP

3

hey!

I’m also facing the same problem but and I followed the mentioned steps but I can’t find the “| asset_url” code. The code is not there

4

Thank you. It works