Good Day
I am struggling to add Brazil to my shipping section. Shipping from South Africa to Brazil. Please advise why this is not visible to SA users?
Thanks
Topic summary
Merchant cannot add Brazil as a shipping destination from South Africa; Brazil isn’t visible in the shipping settings. They seek reasons why SA users can’t see it.
Support requests clarification on:
- Whether Brazil is missing under Settings > Shipping and Delivery or shows any error message.
- Whether Brazil appears as a country option at checkout.
- Whether a Shopify “Market” for Brazil has been created.
Key context: In Shopify, Markets define regions/countries you sell to; if a Market for a country isn’t set up, related shipping options may not appear.
Suggested next step: Create a Market for Brazil (resource link provided) and recheck visibility in shipping settings and checkout. Report back if the issue persists.
Status: No resolution yet; awaiting the merchant’s response after attempting to set up the Brazil Market.
Hi there, @Malikah4321 . Thanks for taking the time to reach out to the Shopify Community with your shipping question. It’s good to meet you! I do have a few questions I would like to ask you before diving in more deeply:
- Are you not locating ‘Brazil’ as a shipping option within your Admin under ‘Settings > Shipping and Delivery’? Are you seeing any messaging saying it’s not there, or it’s simply just not appearing?
- Does ‘Brazil’ appear as an option for customers to say they’re from within your checkout?
- Have you created a ‘Market’ for Brazil? This is usually the cause of an area missing from an option to ship to. You can follow along with this resource if you’ve yet to create a market for Brazil within your admin.
As I’ve mentioned in my point above, this could be caused by not having a Market set up for Brazil yet. I’d love it if you could complete the set up of a market for Brazil, and then let me know if you continue to have issues. I’ll keep my eyes peeled for your reply.