HELLO I’M ENCOUNTERING PROBLEMS WITH SHIPPING. when I add a profile with the country I want. Indeed I manage to put them but when I perform a test by myself I notice that I can only put one country which is Germany when I have put several such only france belgium switzerland usa. so i thought about removing germany. after removing it i will come back to test again but no country is displayed see for yourself here is the url of my site https://manarise.co/.
thank you in advance
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Hi, @ManaRise .
To confirm, are you having issues with showing the relevant countries and regions you’d like to ship to, on your checkout page as shown below?
If you’ve already set up the relevant shipping rates for the zones you’d like to ship to within your shipping settings, you can check if you have the corresponding market activated in Settings > Markets. From there, you can click Manage > Activate, as seen below, for the market that you wish to activate. This should then also activate the region within the dropdown option on your checkout page. Take a look at this guide for more information on this.
From there, you can test out your checkout again to see if the countries and regions will now show up within the dropdown list. Remember that you can also fully test your checkout by putting your payment provider on test mode, to make sure that the checkout process is operating smoothly and as intended. Follow this guide to test out your Shopify Payments gateway on your end.
Are you also familiar with the Shopify Markets settings on your store? This feature has recently been rolled out to the majority of merchants on the platform, helping merchants setup and manage their international sales. If you’re looking to further optimise your cross-border selling strategy, I highly recommend taking a closer look at our resources below:
Hi it helped me now i can do all countris i want but when i tried a gain à message error appear it says This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.
i added shipping rates and everything but stil Not working help pls
Thanks for detailing the error message you’re seeing on your end. When this message appears, it’s normally due to the configured shipping rates on your store, which you can check by navigating to Settings > Shipping and delivery > Manage rates. From there, you can double check for the following:
- Make sure that the address being entered on checkout is included within your Shipping to zones.
- If you’ve created your own shipping rates, make sure that the order total on cart falls within your price or weight conditions of your shipping rates.
- If you have multiple locations on your store, check that the products on checkout are being stocked at a location that already has shipping rates attached to it. A location with active shipping rates will show up under the Shipping from heading. If any one of your locations don’t have shipping rates on them, they will show up on the very bottom of this page under the heading Not shipping from, and it will give you the option to add shipping rates to these locations.
- You can also double check your products on cart and ensure that they’ve been marked as a physical product within the product page on your store’s Shopify admin, so that they’re eligible for shipping. Check out the ‘Shipping’ section of this help guide for more information on this.
- Are you using any third-party apps to configure your shipping rates too, by any chance? If this is the case, you can double check the shipping settings on the app to see if you’ve set it up correctly for it to pull through to your checkout.
We have a great help document here that will help you with setting up your shipping rates if you need it. Once you make any necessary changes or edits to your shipping rates, you can go back and test your checkout again on your end, just to see if the shipping rates will now show up successfully.
If you still can’t pinpoint where the issue is stemming from, our Live Support team can help take a closer look at your account from our end to investigate your shipping settings in more detail. You can contact our Live Support team via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. We’ll then be able to securely access your account and help troubleshoot this matter further.
Have you also tried entering a different address on checkout? If so, does the error message only occur for a specific address, or multiple addresses?
Shipping is definitely one of the most important aspects of running a business, and with the right strategy, it’ll help with the smooth-running of your overall business operations. Be sure to check out some of our recommended shipping strategies on this blog, if you need some ideas.