All orders were fine this morning but for about half an hour we have been unable to add any products to orders - the search function is not working. If I go into ‘products’ they all appear?
Topic summary
A merchant reported being unable to add products to orders for approximately 30 minutes, with the product search function not working properly. Screenshots were shared showing the issue.
Shopify’s Response:
- Confirmed this was a platform-wide issue affecting multiple merchants
- The problem impacted creating draft orders, selecting products for draft orders, and editing existing orders
- Developers have resolved the issue
Recommended Troubleshooting (if problems persist):
- Clear browser cache and cookies, then reboot
- Try using a different web browser
- Contact Shopify support via the Help Center if issues continue
The incident appears to be resolved, with normal functionality restored for adding products to orders.
Hi there, @Bennis .
Welcome to the Shopify Community and thanks for posting your question here.
I definitely understand the concern regarding not being able to add products to your customer’s orders.
Earlier today, Shopify received reports of merchants unable to create draft orders, select products to add to draft orders, and edit orders. Our developers have since resolved the issue and you should now be able to add products when creating draft orders and editing orders.
Before doing so, I recommend following the troubleshooting steps listed below:
- Clear your cache and cookies and reboot the browser.
- Try on a different web browser.
If you’re still experiencing issues, please contact our support team via the Shopify Help Center.
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