Hi I can’t get past the privacy policy to add the TikTok app to my store . I have a Privacy policy but it’s still not connecting.
Topic summary
Central issue: Multiple merchants cannot proceed past the TikTok app’s privacy policy requirement during installation, even though they say a privacy policy is already in place on their store.
Recent updates: Participants report the same blockade and have not found a workaround. One is awaiting a callback from support; another is waiting for a response and intends to share any solution discovered.
Context: The TikTok app appears to validate the presence or configuration of a store’s privacy policy before connecting. “Privacy policy” refers to the store document outlining how customer data is collected, used, and protected.
Actions/decisions: Merchants are seeking support assistance and plan to post any fixes once identified.
Outcome: No confirmed solution yet; discussion remains open.
Unanswered questions: Why the app fails to recognize existing privacy policies; what exact policy format, placement, or settings are required; whether this is a broader validation bug or configuration issue.
Attachments/media: None mentioned; discussion is text-only.
Did you find a way to fix this? Having the same issue.
No im waiting for a call back now.
I have the same issue and waiting for a response. If I get one I will post here or if I figure it out I will let you know.
Did anyone ever find a solution to this? Feel like I’ve tried everything to get this to work.