My payments are set on automatic capture. I have always kept it the same/ and it is not on manual capture payment.
when I select capture payment it keeps saying unable to capture. How do I get around this? See the pictures included.
Topic summary
A Shopify merchant is experiencing issues with payment capture despite having automatic capture enabled in their settings. The problem persists even when attempting manual capture, resulting in an “unable to capture” error message.
Key Details:
- Payment settings are configured for automatic capture (not manual)
- The configuration has remained unchanged from previous successful operations
- Manual capture attempts also fail with error messages
Current Status:
- The issue remains unresolved
- Screenshots were included showing the error and payment settings
- No solutions or responses have been provided yet
The merchant is seeking guidance on how to resolve this payment capture failure and restore normal transaction processing.
