My shop is www.DifferentbyGod.com when trying to pay the $29.99 it was still linked to the first card on file and processed it as a non payment and close the store. Instead of it showing the option to resolving the issue as a store owner link to where you can go in and pay the balance. It has a link to contact support and that link is a Shopify employee login link. I’m not able to live chat, email, or receive a call back because it’s as if my shop in some way has been disconnected from my admin. Can you all please resolve this issue. I’ve been without access to my shop for a week and my shop is only a month or two old.
Here are 3 links that will get your store out of “frozen status” then just pay the bill and more than likely you will have to pay for the next month of the Shopify plan you want.
https://help.shopify.com/en/questions#/login
https://help.shopify.com/en/manual/your-account/frozen-store
My store is not attached to my admin for this to even be an option… tried using Shopify’s links multiple times.
I honestly only want a Shopify employee to respond because they’re the only ones who can fix the issue because somebody in Operations has to access my account. I’m only coming to the community because that would be the only way for me to get support since the other ways aren’t options for me being the fact that my shop isn’t “linked” to my Admin at the moment… Thank you though
If you’re the owner of this store
Please sign in to resolve the issue, or contact support.
Doesn’t show as an option for my store like it’s suppose to.
If you’re the owner of this store
Please contact support to resolve the issue.
Is the option that shows and when I click the link, it takes me to Okta Shopify login as if I’m an employee and my login information of course doesn’t go through.
You have to play around with contact support, to get Live Chat as an option when you’re account is like this. Click the email choice, then hit the back arrow once the email support page has finished loading. Once you go back, all the contact support icons should pop up. Play around doing the “back arrow” step if it doesn’t pop up the first time. Click Live Chat, tell the agent the issue. They’ll end up creating a ticket reference number sent to your email after the chat is over because someone in Operations is going to have to fix the issue linked with your account. It might take some days, but be patient young grasshopper. It will be fixed. They’ll email you once everything is all good after a couple of days to a week.