Hi,
I couldn’t find any information on there. The URL is https://gavinalston.myshopify.com/collections/all
Thank you,
Alexis
Topic summary
Main issue: A customer cannot complete checkout because the store’s payment gateway displays “test mode,” which blocks real charges.
Explanation: “Test mode” is a payment gateway setting used for sandbox transactions; it prevents actual payments from being processed. The store owner must switch the gateway to live mode (capture payments) for checkout to work.
Initial guidance: Support confirms the gateway is likely left in test mode and advises contacting the merchant to fix it. If contact details exist on the site, the customer should inform them of the issue.
Attempts to resolve: The customer couldn’t find contact information and shared the store URL (gavinalston.myshopify.com/collections/all). They asked Shopify to contact the store on their behalf.
Shopify’s limitations: Support cannot access store-specific info or reach out to merchants via the Community forums. If a purchase was made and the order wasn’t received, the customer should contact their bank or credit card issuer.
Status: Unresolved. Purchase cannot proceed until the merchant disables test mode; no direct contact path was found.