Why can't I complete the checkout process on my development store?

Shopify Discussion

Topic summary

Checkout on a development store fails to proceed: clicking “Checkout” keeps the user on the cart page. A video was attached demonstrating the behavior, and the checkout URL shows a parameter related to cookies/redirects.

Initial guidance points to local device/browser causes rather than a store issue. Recommended troubleshooting:

  • Clear browser cache and cookies (stored site data), then fully restart the browser.
  • Try a different browser or an incognito/private window; if issues persist there, disable browser extensions (add‑ons).
  • Test on another device or the Shopify Mobile app.
  • Switch networks (e.g., cellular vs. Wi‑Fi).
  • Ensure pop‑ups aren’t blocked and that no firewalls/popup blockers are interfering.

A follow‑up question noted some customers can only check out in incognito. The response: if incognito works but a normal window doesn’t, it typically indicates a customer-side browser/device issue; have them follow the same troubleshooting steps and reboot. This resolves most cases.

No confirmed fix yet; the original poster was asked to try the steps and report back. A store launch checklist was also shared. Discussion remains open.

Summarized with AI on February 9. AI used: gpt-5.
1

Hi,

Our development store can’t finish the checkout process. Could anyone help me? Thanks in advance.

When I click the checkout button, it will stay on the cart page, and the request: https://giraffly2.myshopify.com/48776151201/checkouts/5b7dbed018f677e614f5a45c02e18232?no_cookies_from_redirect=1

Please check the attached, video.

Thanks!

2

Hi @Heli !

Thanks for sharing that video, very helpful to see what is going on here. As a first step, would you mind trying all of the following steps to help rule out a local device and/or browser issue causing this?

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

Please do let me know if this issue persists after trying all of these steps. It looks like you are getting this store ready for launch, is that correct? If so, congratulations! I have this really helpful checklist for stores at the launch stage, to make sure you have hit every target, it is definitely worth having a look over to make sure nothing has been left out.

I hope this helps!

3

Hey Ivy, I noticed that some of my customers can only checkout using incognito, what is the problem and what is the solution?

4

Hi there, @harisss .

Usually when the checkout works on incognito but not a “normal” browser window, then this indicates an issue with the device and/or browser being used by that customer rather than an issue with the store itself. The best thing to do in this case would be to advise your customer to go through all of the troubleshooting steps I shared above, reboot their device/browser, and then try again. I find that nine times out of ten, this works well! I hope this helps.