I am not able to connect my domain. I have domain access still its showing that it is connected to some other store which is frozen. No help from support team yet.
Topic summary
Issue: The poster cannot connect their domain to their current online store. Even with domain access, the system indicates the domain is already linked to a different store that is marked as “frozen.”
Status: Unresolved. No assistance or solution from support has been received yet, and no troubleshooting steps or outcomes are shared in the thread.
Open questions: How to detach/release a domain from a frozen store and reassign it to the correct store; what verification or steps are required; whether platform support must intervene to free the domain. No attachments or technical details (e.g., DNS settings) were provided.