Why can't I connect my Facebook page during setup?

While I’m seting up my facebook, after I entred my domain and my Business Account. They can’t let me connect my facebook page in my facebook set up and they always tell me create a new page !! what should I do?

Hey @iskadnerken2 ,

Great question!

The following requirements need to be met on Facebook before you can connect to your Facebook Page:

  • Your Facebook account needs to have an admin role on the Page.

  • The Facebook page needs to be published.

  • You can be an admin on multiple Facebook pages, and access them all using a single Facebook Business Manager. However, every Facebook business page can only be owned by a single Facebook Business Manager. You need to be the admin of both the Facebook Business Manager that owns a specific Facebook page and the Facebook page itself to connect it with the Facebook channel in Shopify.

Make sure you have a Meta ad account and Meta Business Manager. You have to be the admin of both the Meta Business Manager that owns a specific Facebook Page and the Facebook Page itself to connect it with the Facebook channel in Shopify.

For further guidance, take a look at our Facebook troubleshooting thread below:

Once you are all set up, I have found a great course on Facebook Ads where you’ll get exclusive access to advertising experts. Ezra Firestone’s top-performing ad creative and campaigns is a must watch:

I’d also highly recommend looking into Facebook Blueprint where you can discover online learning courses, training programmes and certifications that can help you get the most out of Facebook marketing platforms.