Why can't I connect my new POS Go to my store?

Retail & Point of Sale

Topic summary

Main issue: A new Shopify POS Go (handheld all‑in‑one POS device) won’t connect to the store, showing “cannot be used for my store,” intended to replace existing mPOP setup across three locations.

Most likely causes (per support):

  • Shopify Payments (Shopify’s built‑in payment processor) isn’t enabled in the POS app.
  • Store currency doesn’t match the country/physical store location.

Key requirements highlighted:

  • Shopify Payments must be activated for the online store and enabled within the POS app to use POS Go.
  • Store currency must match the physical store’s country/location settings.

Suggested actions:

  • Set up Shopify Payments in Shopify admin (if not already) and ensure it’s active in the POS app via the provided guides.
  • If needed, change the store currency to match the store’s country using the referenced help documentation.

Status: No confirmation of fix yet; issue remains open pending the merchant enabling Shopify Payments and/or aligning currency settings.

Summarized with AI on January 16. AI used: gpt-5.
2

Hey, [email removed]Clare58!

I’d love to help you with your concern about the Shopify POS Go. Whenever you encounter this error message, it usually means Shopify Payments isn’t enabled within the POS app. If Shopify Payments is already enabled, then it means your store currency isn’t set to your country’s currency. As per the Shopify POS Go requirements on this page, Shopify Payments has to be activated in the POS app and your currency information must match that of your physical store’s location to be able to use POS Go.

If you need to enable Shopify Payments in the POS app, you can refer to this guide to ensure Shopify Payments is active. Please note that Shopify Payments must be set up for your online store in order for you to use it in the POS app. You can follow the instructions on this page to set up Shopify Payments in your admin, if you need to do so. Should you need to change your store currency, you can refer to this help doc.

It’s awesome that you have three physical store locations. How is it like juggling all stores? Is everything going well, outside of the POS Go issue you’re experiencing?