Why can't I connect my shop to Instagram due to domain verification issues?

Hello. I can’t seem to connect my shop to my Instagram account. It keeps telling me that another account has already verified the domain. I have multiple accounts, so I think it may have connected to the wrong one, but I can’t seem to change it or solve this :disappointed_face:

Hello, @Janelle_bodhizi .

Elias here with Shopify Support. Thank you for reaching out.

I understand you’re running into issues with connecting to your Instagram account. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I’d love to know if our Support team can help you identify and resolve the issue. Let me know!