Why can't I connect my store to Facebook due to region restrictions?

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Topic summary

Problem: Store cannot connect to Facebook Shop/Commerce, showing “This Facebook account is not eligible for setup. We don’t offer shop or catalog setup in your region,” despite the region appearing supported and a Page and Ads Manager being in place.

Suggested workaround: Create and initialize the shop and catalog inside Facebook first, then complete linking in Shopify.

  • On the Facebook Page, open the Shops tab and create a shop.
  • Add at least one product, then click Manage Catalog to open Commerce Manager.
  • In Commerce Manager, go to Sales > Shops, follow the 4-step flow, and connect the owner (select the correct Business Manager).
  • Return to Shopify > Facebook sales channel and finish setup; the catalog should appear automatically.

Key terms: Commerce Manager (Facebook’s backend to manage shops and product catalogs). Business Manager (the business account container/owner).

Latest update: A participant asked whether these steps still apply in 2024 for the same region support issue. No confirmation or outcome reported; the thread remains open with an unanswered question on 2024 applicability.

Summarized with AI on December 28. AI used: gpt-5.
1

when i try to connect the store to face book I get notification ( This Facebook account is not eligible for setup

We don’t offer shop or catalog setup in your region.)
although I have created a page and ads manager account and also as per facebook it supports my region does anyone knows the sultion ?

2

Hey @siriibrahim ,

  1. Go to your Facebook page
  2. Click on the ‘Shops’ tab
  3. You will see a prompt to create a new shop
  4. Create a shop in Facebook page
  5. Add one product
  6. Once the product is added, you will find an option ‘manage catalog’, click on it. It will open your commerce manager.
  7. In the left hand side, you will see a menu having ‘Overview’, ‘Set’ etc. in that menu, click on ‘Sales’
  8. A new page will open. You’ll see two options ‘Shops’ and ‘Instagram Shopping’. Click on Shops.
  9. Now, 4 steps will appear. The first step will tell something about ‘connect owner’, click on the blue button and select your business manager and click ok.
  10. Now go to Shopify > Facebook sales channel, and continue your setup for Facebook shop. In the commerce account step, you will automatically see your catalog name.

Let me know how you get on!

3

Hi,

Is this same steps are still applicable in 2024 for the same issue that Facebook shop and catalog to supported in your region