BTW, i’m posting via Google Chrome, latest version.
Topic summary
Main issue: Draft orders in Shopify Admin fail to open/create on desktop Chrome with a “problem loading this page” error. The draft orders list loads, and other pages (Orders, Customers) work; individual draft orders hang and then fail. Store operations are affected.
Troubleshooting done: Tested on three desktops (latest Chrome), minimal/no extensions, and Incognito; issue persists. The Android Shopify app works, suggesting a desktop/browser or network-specific problem.
Shopify guidance: Confirm supported browser, test Incognito and alternate device/network (e.g., mobile data via app). Unable to reproduce on test store; advised contacting Shopify Support via the Help Center for account-level investigation if the issue continues.
Community-found workaround: Reducing Chrome zoom to 100% (from 125%) enabled creating/viewing orders in Admin (including POS—point of sale). Another merchant confirmed this fixed the problem, implying browser zoom/window size can impact certain Shopify functions.
Status: Partial resolution via zoom adjustment; root cause not confirmed. If problems remain after setting zoom to 100% or trying different networks/devices, escalation to Shopify Support is recommended.