Can somebody please help. This is what my Shopify Store has been doing for two days. I’ve done what was asked but with no luck.
Thanks in anticipation.
Molly
Hey @Molly8 !
Thanks for getting in touch, and are you still experiencing this issue?
Are you able to replicate this behavior on another device, for example, your phone? Please also ensure you are using an up-to-date web browser and using a supported browser with Shopify, as listed here. We also recommend using the Chrome browser as it suits best when working with Shopify.
Try connecting to a cellular network and not your current Wi-Fi connection. Let me know how that goes! Have you checked your analytics recently to see how your store is tracking? If not, check out our beginners guide to reports and analytics here at this link!
Hi Maz
Yes I had no problems on my phone. I’ve now moved over to the Shopify
Mobile App because I was using the desktop site on my ipad.
Kind regards
Molly
Hi @Molly8 !
Thanks for responding. Are you still experiencing this issue?
This does seem like an issue local to your device and as mentioned it is best to use the Google Chrome browser when working on your store or as you said the Shopify Mobile App.
Let me know if there is anything else I can help with!