I am having problems deactivating my store, when i try to do it, it just tells me I need to contact support.
I checked all my billing cicles, apps and so on and it still does it.
Hi, @Juricdrop .
Welcome to the Shopify Community!
Could you share with us the steps you took prior to closing your store and a screenshot of the error message you’re receiving?
When cancelling your subscription and deactivating your Shopify store, you’ll want to ensure you’ve reviewed the following:
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Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won’t receive a bill after deactivating your store.
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If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you deactivate your store.
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Make sure to turn off auto-renewal for your custom domain on your registrar’s website to avoid unexpected charges.
Once we receive a bit more information, we can troubleshoot effectively to ensure you’re able to close your store on your end. Additionally, you can also contact Shopify Support directly so that our team can take a look into your account to determine the error.