Every time i try deactivate my account it says incorrect password yet i am 100% sure it is right as i just used it to log into the account and all letters are typed the same my store is called teentex nothing i have tried works and the help page doesnt even load on any of my devices i need to deactivate this store as it is charging me money and i cant do anything about it (help)
I am having the exact same problem! I can’t find any support help either. Is there no way to reach anyone through chat, email, text, snailmail??? OMG!!
Hi there, @steven123 and @lizcarla !
I’m sorry to hear you’re having trouble closing your stores. I first recommend trying some local troubleshooting, such as clearing your cache and cookies and/or using an incognito window to access your admin. If the issue of your password not being accepted persists, you can get in touch with our live support team to assist you with closing your store. We’re available 24/7, and when it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
I hope this helps — please let me know if you have any more questions!