Let me state up front that this appears to be a bug, and not an operator issue. I’m not asking how to change the way POS calculates tax, rather we’re having issues getting it to NOT charge tax on the occasions when we need it to (not) do so. On occasion, we ship something purchased in store out-of-…

I received a response to my trouble ticket a few days ago. They said the most recent update of POS, which is 8.20.0, corrected this error. I just reset my taxes to Shopify Taxes and ran a test transaction. I can confirm that the taxes zeroed out when I set the cart and/or the item and/or the custome…

I am having the same problem I believe. We have a location that is outside of the city but Shopify is charging taxes off of our address. So to get around it for now we have the employees at the location to uncheck city tax at checkout, but it just starting rechecking itself back automatically. I hav…

Unfortunately, customer service responded and, as I feared, was no help. After making it clear what problem I was experiencing, including what I had already tried, the rep told me how important it was to him to solve my problem and then suggested trying the things I had very clearly reported that I …

No problem, I am surprised their are not more people with complaints on this subject. I am thankful I found your post as I detest calling into any support exactly to the reason of your comment above. “script reading” Unfortunately for me I just happened to try and tackle my original tax problem of r…

Hi! I am also looking to turn off tax for most of my products from my Shopify Admin but to no avail. I currently circumvent this by toggling off tax for each and every transaction by clicking on the tax line in the transaction and toggling off both state & local. This has worked 100% of the time for…

Interesting. Toggling them off doesn’t work for me nor @boren3459 , but it does for you? I wonder if the fact that you have two different tax rates makes a difference. What, exactly, are you trying to do, @KariTetzlaff ? It sounds like your situation is different. We’re trying to turn off taxes onl…

OK @boren3459 (and anyone else who cares), I figured something out. There are three modes in Taxes and Duties under United States: Shopify Tax, Basic Tax, and Manual Tax. The problem I’ve been describing occurs in Shopify Tax and Basic Tax, but not Manual Tax. So this clearly is a programming glit…

So mine magically started working again I think Wednesday, but stopped working again today. So mine is definitely a glitch. It’s getting very annoying. On my first day of having this problem I tried switching to all 3 different tax modes, tried doing them in the line item etc… Couldn’t get it to wor…

Honestly I’m tired of messing with it so I’m just going to completely override since I am using Quickbooks anyways for tax purposes. I switched to Manual Tax which applies state tax only. For one location I use a Texas location where I only charge state tax since we are out of the city limits. On my…

Yep. I’m in the same situation: I do taxes (and inventory) through QuickBooks. And I’m also running Shopify in Manual Tax mode, at least until they resolve this. I only have one physical location, so I don’t have the same issue you do, but I was surprised to see that Manual Tax has no support for ta…

Why can't I disable taxes on POS transactions?

Retail & Point of Sale

Dascalargo October 27, 2023, 5:53pm 7

Still haven’t heard back from support, after their first blunder, but I think I figured out the issue…

The ability to turn off taxes is a feature of POS Plus and is not available in POS Lite.

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Why can't I disable taxes on POS transactions?

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