I’ve been attempting to download the package I’ve created using Hatchful on Shopify (after some minor edits) however; any time I click “download” I only get an error that says: “There was an error generating your assets. Please try again.” No matter how many times I do, I get the exact same message. I’ve never had this issue before when using Hatchful. I’d like to download my up to date edited package so that I can continue to build my page. Anyone know what’s happening with this?
Hi there,
Let’s see if we can troubleshoot this issue for you. The first thing I would suggest is ruling out that this is a browser-related problem. You’ll want to try things like clearing your cache, using a different browser to try and download your assets or even an incognito window.
If you are working within the App, it may be worth making sure the App is running it’s latest version and also making sure your mobile software is also up-to-date.
If the issue persists with these methods, you’ll want to get in touch with a Support Advisor through our Help Center to open a service ticket.
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Let me know how that goes for you! Hoping for a quick resolution.
I’m currently having the same issue, its very frustrating and ive tried to get it to work many times with 2 different emails. 
Also, having the same problem, used a different browser, tried incognito and used 3 different email accounts but no luck. This issue is really annoying!
Hi there,
Thanks for touching base about this.
If all the troubleshooting steps above have been tried with no success, you’ll want to get in touch with a Support Advisor through our Help Center to open a service ticket as they can take a closer look at this for you by investigating internally.
Hoping for a quick resolve!
