I’m trying to edit an order that was placed today. Need to delete one item and add another. I’ve followed the help guide to no avail. When I click on edit I get the payment information but not the items ordered so am unable to edit. Order says pending fulfillment.
Hey, @GiddyGalore .
Thanks for bringing your question to our Community forum. I noticed you are a new member, welcome! I’m happy to take a look into this with you.
Just to clarify, has the order already been paid for? After an order is paid, you can edit it by adding items, removing items, and adjusting item quantities. You can edit an order only if it was placed less than 60 days ago. You need to also be the store owner or have the Edit orders permission. Learn more about Staff permissions.
May I ask if the order was placed in a different currency to your store’s currency? If your store sells in multiple currencies, then you can edit only orders that are in your store’s currency. Furthermore, if you are using a fulfillment app this may impact your ability to edit the order.
If the order doesn’t fall under any of the above, I suggest reaching out to our support team. In order to look into this for you, we’ll need to access your account. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback Please visit our Help Center and log in to your account to create a support request. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click ‘Continue.’
In the meantime, I’d love to hear more about your business! How has everything been going?
Hey, @GiddyGalore .
Just checking in with you. I want to ensure that you receive all the support you need. Please don’t hesitate to reach back out if you have any questions,
Warmly,