Hi Elias,
this is also a big problem for our store and we strongly urge Shopify to fix it. Please add my support to the feature request.
Thanks
Murray
Topic summary
Shopify merchants cannot edit orders that use local delivery or local pickup as the shipping method once finalized by customers. This limitation has persisted since the feature’s introduction, causing significant operational friction.
Core Issue:
- Orders with standard shipping can be edited freely, but local delivery/pickup orders are locked
- Merchants cannot modify items, quantities, or change shipping methods for these orders
- The restriction applies even for simple corrections like flavor variants or size changes
Shopify’s Official Workaround:
- Cancel and refund the original order
- Create a new draft order and send a fresh invoice
- This process incurs additional transaction fees and risks customer abandonment
Community Frustration:
- Multiple merchants report this costs them money through lost sales, extra fees, and administrative time
- Some are considering switching platforms entirely
- The issue is particularly problematic for subscription-based businesses and those handling only local deliveries
- One user notes manually-created orders with local delivery can be edited, suggesting the technical capability exists
Third-Party Solutions:
- Apps like “Store Pickup + Delivery” by Zapiet and “In Store Pickup & Delivery” by LogBase reportedly allow editing by processing orders as shipping orders
- Many merchants resist paying for additional apps to access what they consider basic functionality
Status:
- First reported in 2021; remains unresolved as of 2024
- Shopify Support has added numerous merchants to an internal feature request but provides no ETA
- The limitation was acknowledged as “anticipated” in early versions of Local Delivery, with vague promises of future improvements