I can no longer edit any of my theme templates, except for the home page, which opens by default. I am given an error “Something went wrong, Please try again in a few minutes.”
This just started to happen today, around 11am PST. I was editing templates today without issue before that.
Has anyone been experiencing the same issues? Any advice on how to resolve it?
It sounds like a problem with your website’s backend or server. Without more information about your specific setup and the exact error message, it’s difficult to provide an accurate diagnosis. However, some things you can try include:
Checking your website’s error logs for more information about the issue
Restarting the backend service or web server
Checking if there are any updates available for your website’s CMS or theme
Contacting your hosting provider or website administrator for assistance.
If the problem persists, it may be helpful to provide more details about your website and the error message you are receiving
This started last night for me (12ish hours ago). Haven’t seen any similar topics on Shopify Community so wonder if this is a personal account thing or Shopify-wide
Found a quick workaround. Add a featured collection on the Home Page on your theme editor and click the product manually there. Then it’ll take you to the product and you can edit the content there
" Just to loop back to your initial query as well, I have reached out to our technical support team regarding the issue with editing your theme, and they have confirmed that this is currently an ongoing issue that other Shopify merchants are experiencing as well.
At this time, they are still working on resolving this issue from their end, but once I receive their confirmation, I can definitely follow up with you via email to let you know once it’s been resolved :)"
Thanks for reaching out in our Community forums and for sharing your concern.
We did have a few merchants report this issue and were able to have our developers look into it. It has now been resolved and we apologize for any inconvenience. I’d also like to share our Shopify Status**** Page where we report widespread platform issues. Although this Issue in particular affected a small percentage of stores, it is a great place to quickly check.
FTFY: Although this Issue in particular affected a small percentage of stores and SO WILL NOT APPEAR IN INCIDENT REPORTS, it is a great place to quickly check before contacting support.
That clarification is important as that tiny text and asterisk* on shopifystatus really buries the lead on stuff like this when there’s a timeline. Regardless of speed of resolution these things are still a service interruption with no automatic publicly documented evidence for specific stores to point at why productivity is lost on the platform.
No need to reply.
*“Some issues affecting a small percentage of stores may not be reflected here.”