I’m having the same issue today. It only started after the latest Shopify update. I’ve cleared cache, logged out & in, etc. I CANNOT update my page.
Note: This ONLY affects Chrome.
Topic summary
Persistent admin error falsely showing “No Internet connection” when editing certain areas (e.g., Updates, Preferences) or installing themes, despite working connectivity. Uploaded screenshots display the in-admin error banner.
Troubleshooting suggested by Shopify support:
- Update browser; clear cache/cookies; try incognito/private mode.
- Test an alternate browser and device.
- Provide timing/context if issues persist.
What users report and effective workarounds:
- Often limited to Chrome; switching to Safari works.
- Updating Chrome to the latest version recently resolved it for multiple users (via Privacy & Security > Safety Check).
- Network factors matter: tethering to mobile, replacing routers, or avoiding web proxies/filters helped some. One noted proxies may flag new admin resources.
- Closing multiple open Shopify admin tabs, clearing cache, re-login, or device restart helped in cases.
- Intermittent occurrences on the iPad Shopify app also reported.
- A console hint mentioned React (a JavaScript UI framework) warnings about unrecognized characters.
Status:
- No confirmed platform-wide bug or official root-cause fix posted. Issue appears intermittent and ongoing over time.
- Latest guidance: ensure Chrome is fully updated, apply standard browser resets, try another network/browser, and contact authenticated Shopify Support if unresolved.
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