Why can't I export my app history on Shopify anymore?

Shopify Discussion
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Topic summary

A developer reports being unable to export app history from the Shopify Partners Dashboard since December 18th. Despite receiving success messages when clicking export, no CSV files arrive via email.

Possible causes suggested:

  • Excessive export requests (user was exporting hourly)
  • Shopify system issue
  • Email client filtering problem

Alternative solution proposed:
Use the Shopify Partner API instead of manual CSV exports for programmatic access to app data.

Unresolved issue:
Another user notes the Partner API documentation doesn’t appear to include endpoints for retrieving app installation/uninstallation history, which is the specific data needed.

The discussion remains open with no confirmed solution for either the export failure or API alternative.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Shopify provides the possibility to download app history in CSV file from Partners Dashboard, I export it every hour to check customer history with my app. But from 18Dec, I can’t export my app history, click export and it says success but no mail come to my email inbox, So is this because I requested to much or this is Shopify problem ? Tks

2

Hi,

This could be either Shopify or your email client. But that’s hard to tell.

Why I’m actually replying is that you say you export it every hour, which sounds cumbersome, so you might also be interested in the new and fresh Shopify Partner API.
https://shopify.dev/docs/partner-api/reference

1 Like
3

hello , i couldnt find any api requests in the partner-api about getting the app history (specifficly i want to get all store that has installed or uninstalled my app)