Hey, I resolved the issue for myself. What i did is add my name and stuff on my account in like the settings. When I did that it auto filled for me.
Topic summary
Problem: Users cannot enter the required “Name” field on Shopify’s appeal form after store termination, even after clearing cache, updating browsers, and trying multiple devices. Some see the field mark their name as incorrect.
Key detail: The form appears to validate against the Account Owner’s name on file (the primary owner listed in Shopify settings). If the entered name doesn’t match exactly, the form rejects it.
Workaround reported: Update/add the Account Owner’s name in the account settings. After doing this, the appeal form auto-fills the name field, allowing submission.
Support guidance: Ensure the name entered exactly matches the Account Owner name stored in settings. If errors persist, provide a screenshot and contact Shopify live support via the provided link for investigation.
Status: The original poster resolved the issue using the account settings update and auto-fill. Another user still experiences the error, with recommended next steps to verify the Account Owner name and reach support if needed.
Notes: No code or attachments are central; screenshots may help support diagnose validation errors.