I found out a customer has left a message to my store email but i cant find where the message has been left on my Shopify profile, i tried to jump every required places but there was no inbox.
Do i need some app to install? correct me if I’m wrong but i thought with the $20 bucks you pay a month there will be something on there to message you’re customers?
I am considering just messaging the customer on my general email and let them know the situation because i don’t want to leave a bad impression.
Thanks for reaching out. Would you happen to have more information on where your customer reached out?
If they submitted through the contact page on your website, the submission would have been sent to the sender email address of your store. You can view the sender email address in the Notifications settings page of your Shopify admin.
If you have Shopify Inbox installed, you can view conversations within the app. This help document has more information on managing customer conversations!
If you have more information from the customer, or if you can’t find the conversation with the above methods, just let me know and I’d be happy to investigate further.
Contact form submissions are sent (as an email) directly to the email listed under sender email, and they aren’t stored within your admin. The expectation would be to respond to the message from that email.
If you have a different email you’d want to use for your business, you can change your sender email address on the Notifications settings page of your admin. This help document has more information!
Let me know if you have any other questions and I’d be happy to help!