Why can't I find my imported products in the Shopify dropdown menu?

Shopify Discussion
1

Hello there,

I’am pretty new to this, and i think that i got a small issue.

As i imported some products from to Shopify and got them active, i wanted to add every product on the same drag down menu, but unfortunately i’am not finding them here.

What should i do?

Thank you.

Screen Shot 2021-09-30 at 4.50.15 AM.png
Screen Shot 2021-09-30 at 4.50.15 AM.png728×702 21.9 KB

2

Hey, @Kheireddinelbm ! Welcome to Shopify Community!

There are two possibilities that could have caused the concern you’re currently facing. Your products either still have a draft status or you’re encountering a local issue that can be fixed with local troubleshooting. I recommend checking the status of your products first and changing them to active if needed. You can follow the steps below to do this.

  1. In your Shopify admin, go to Products > All products
  2. Check the Status column and see if the products say Active. If they say Active, skip the next steps and perform the troubleshooting advice in the next section.
  3. If the products say Draft, check the products in question by clicking the checkbox to their left.
  4. Click More actions.
  5. Select Set as active.
  6. Click the Set as active button on the pop-up.

Try linking the product to your menu item again after completing the steps above. If the products still don’t appear then, proceed to perform the troubleshooting below. Please link the product to your menu item after each step.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
  • When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

3

I tried both of them, unfortunately it didn’t work :disappointed_face: