A new issue started, or noticed, sometime last week that is preventing us from finding our customers via search in Shopify. We are unable to find accounts of some customers, but we are able to locate previous orders of said customers and see their names listed on the order, yet when we try search f…

Hey, @thenuelook . Thanks for reaching out about this, although I’m sorry to hear it has been so frustrating for you! We’re happy to take a look and re-index your search results, which should help with what you’re experiencing. We’ll need to access your account in order to do so. While we’re not ab…

Contact support. Sometimes the search just looses the link. It will still be in the customer list and clickable, just not searchable. Best Regards,

Already did this, no help was offered and no solution. Not being able to search for our customers when creating an order create a much larger workload for us later on. You cannot add a customer to an already processed / fulfilled order and the new “Edit” button on orders is basically useless, you …

I have been having the same issue this week. It has helped a couple of times to search by their email, but it is obviously not working the way it is supposed to.

@mickeyt Aye this is the usual method I use to find customers who’s names are not showing up

Hi, @Alex_Russell ! I’m Helen from Shopify Support. I’m sorry to hear that the search function within your Shopify admin has not been behaving properly. I’m here to help! In order to diagnose the issue, I need to take a closer look at your account. Therefore, I am sending you an email to gather yo…

Hey, @mickeyt ! Helen here from Shopify Support. You are correct; This is not expected behaviour. Sometimes the search function within your Shopify admin can become out of sync. I’m happy to take a closer look into this for you so that we can get it synced back up on your account. Please check you…

My company’s store is having the same issue. API calls to query on the email don’t work either. The solution I’ve found for the time being is to use an export of your customers that includes the customer ID for each customer. I used EZ Exporter to get this export (making sure to include the custome…

I’m also having the same issue. It’s really causing problems when I’m trying to create draft orders and then email an invoice to a customer but I’m unable to find them even though they’ve ordered before. Can I also have someone look into my store?

Hey Folks. So there are a few options here. First, You can chat into Support and see if they can do anything to force an update. Second, there is one thing you can try on your end that Sometimes works. You need to be careful though doing it, as a miss-click could delete people. Go into Customers…

I’m also having the same issue with the API. When searching for a customer by email, it sometimes doesn’t return any results, however when attempting to then create the customer, I get and “Email has already been taken” error. The customer exists, the search is just not returning any results. Is the…

Why can't I find some customer accounts in search on Shopify?

Shopify Discussion

vereinsshop July 20, 2023, 1:13pm 18

Hello Helen,
as mentioned in my previous post we are facing the same issue. Could you help with this?

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Why can't I find some customer accounts in search on Shopify?

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